Refund policy
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Campus Spirit Return Policy
Returns
At Campus Spirit, we want you to be completely satisfied with your purchase.
If you are not satisfied, you may return unused and unopened products within 30 days of delivery for a refund or exchange.
To be eligible for a return:
- Product must be unopened, unused, and in its original packaging.
- Return request must be submitted within 30 days of delivery.
- Proof of purchase is required.
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns of:
- Opened paper towel packages
- Used products
- Products damaged after delivery
- Clearance or final sale items (if applicable)
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery.
Please include:
- Your order number
- Photos of the damaged product and packaging
- A brief description of the issue
Once reviewed, we will gladly send a replacement or issue a refund at no additional cost.
Refunds
After your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.
Original shipping charges are non-refundable unless the return is due to our error or a damaged product.
Return Shipping
Customers are responsible for return shipping costs unless:
- We shipped the wrong item.
- The product arrived damaged.
- The item has a manufacturing defect.
How to Start a Return
Please contact our Customer Care team before returning any items.
Email: info@campusspirit.com
Include:
- Order Number
- Name
- Reason for Return
We'll provide return instructions once your request has been approved.
Thank you for supporting Campus Spirit!
Game Day. Every Day.